Managing Beyond the Quick Fix: A Completely Integrated Program for Creating and Maintaining Organizational Success (San Francisco: Jossey-Bass, 1989)

by Ralph H. Kilmann

 

From the Book Jacket

In 1984, Ralph H. Kilmann published Beyond the Quick Fix to argue that isolated, quick-fix solutions could no longer work in today's complex organizations and to present a complete, integrated program for achieving long-term success. The book struck a responsive chord and was excerpted in such magazines as Psychology Today, Management Review, New Management, and Training and Development Journal. It was hailed by executives across the country. "A masterpiece," said Howard Nellor, project manager of TRW, "the best book written to date to help managers understand and productively manage the change process." "One of the most important books on enhancing organizational effectiveness published in the last five years," said Warrington S. Parker, Jr., director of executive and organization development, Rockwell International. But the most important result of Beyond the Quick Fix was that Kilmann's program for creating lasting change was implemented in a wide variety of companies, both in the United States and abroad.

Now, in this book, Kilmann captures what he and others have learned during five years of using his program. He presents a completely integrated program for creating and maintaining organizational success that is clear, concise, and proven to get results. Based upon his work with such organizations as AT&T, Ford, General Electric, Eastman Kodak, Westinghouse, Xerox, the Bureau of the Census, and the Office of the President, Kilmann spells out in detail a five-track program for breathing new life into organizations. This integrated program provides guidelines for promoting lasting and positive change by identifying and showing how to effectively manage the five essential elements of organizational success—organizational culture, management skills, team building, strategy-structure, and the reward system—in a systematic, sequential fashion. The program is useful for organizations of all types and sizes and can also be applied within divisions and departments.

Book CoverTo Order MANAGING BEYOND THE QUICK FIX

 

Table of Contents

    Preface

    Acknowledgments

    The Author

  1. Fundamental Principles for Improving Organizations
  2. Understanding the Completely Integrated Program: The Critical Stages of Planned Change
  3. The Culture Track:
    Establishing Trust, Information Sharing, and Adaptiveness
  4. The Management Skills Track:
    Learning How to Manage Complex Problems
  5. The Team-Building Track:
    Infusing New Cultures and Skills Throughout the Organization
  6. The Strategy-Structure Track:
    Realigning Objectives, Tasks, and People
  7. The Reward System Track:
    Motivating High Performance and Sustaining All Improvements
  8. Managing the Completely Integrated Program:
    The Successful Experience at Eastman Kodak
Bibliography

Index

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